Refund policy

Last updated October 9, 2026.

Damaged or defective pieces

• Report damage or a defect within 7 days of delivery to info@michaelharrisusa.com.
• Include your order number and photos of the pieces and the shipping carton.
• We replace damaged or defective pieces at no cost to you, shipping included. If a replacement isn't available, we refund those pieces.
• Please keep the carton and packing until your claim is settled.

Wrong item shipped

If we shipped the wrong item, tell us within 7 days of delivery. We'll send the right item and cover the return shipping.

Returning stock items

• Undecorated stock items can be returned within 30 days of delivery.
• Items must be unused and returned in their original packing. Returns that arrive without the original packing won't be accepted.
• Email info@michaelharrisusa.com for a return authorization before sending anything back. Returns sent without one may be refused.
• Returns carry a 25% restocking fee.
• You pay return shipping, unless the item arrived damaged or defective or we shipped the wrong item.
• Once we receive and inspect the return, we refund the original payment method, less the restocking fee.

Items that can't be returned

• Custom decorated items, including logo, rim band, pattern, gold, platinum and back stamp work
• Laser engraved wood and flatware
• Custom wood pieces made to order
• The $250 custom sample payment, once the sample has been made

Normal wear

Utensil marks on matte glazes and the gradual darkening of the unglazed raw edge are normal results of use. They aren't defects and aren't covered as damage. See Care and use in our Terms of Service for how to remove utensil marks.

Contact

Questions about a return or a claim: info@michaelharrisusa.com.