No. Pricing is shown on every product, and anyone can order at those prices. Restaurants, hotels and resellers can apply for a trade account to get trade pricing. There are two trade account types: Hospitality, for restaurants, hotels and other venues buying for their own properties, and Distributor, for resellers, showrooms and procurement firms.

Retail customers can buy any stock piece individually. Hospitality and Distributor accounts buy stoneware and bone china by the case pack, and flatware by the dozen. MH Wood is sold by the piece. Custom decorated items have a minimum of 12 dozen per piece. That is per item, not per order, so a three-piece service means 12 dozen of each.

Stock stoneware and bone china usually ship within 3 to 5 business days. MH Wood ships in 5 to 7 business days. Custom decorated orders ship about 6 to 8 weeks after you approve the sample.

Hospitality customers can request free samples of stock pieces. Retail customers can buy a single piece. A decorated sample for a custom order is $250 and ships in 1.5 to 2.5 weeks after you approve the digital proof.

A logo, crest or wordmark, your own words or phrases, or a single or double rim band, in one or two colors. These are priced on our site. Gold and platinum, full patterns, and designs with more than two colors are also possible. Contact us and we will quote them. Bone china can also carry a back stamp.

Vector files (.ai, .eps or vector .pdf) reproduce best. Send what you have and we will tell you honestly whether it holds up at three inches on a plate. Very fine hairlines and photographic gradients do not survive the kiln well.

No. Color decoration is fired in glaze, so it becomes part of the glaze rather than sitting on top of it. It stands up to commercial dish machines, aggressive detergents and metal utensils. Gold and platinum are applied on glaze and need gentler handling.

Always. We email you a digital proof within 3 business days. Once you approve it, we send a decorated, fired sample in 1.5 to 2.5 weeks, for a $250 sample fee. The sample fee lets us order your decals and make the sample. Nothing goes into production until you approve the sample.

We keep your artwork on file, so a reorder matches the original exactly. The same 12 dozen per piece minimum applies.

Yes, including commercial machines. It is also microwave safe and oven safe to 400°F. Never use it under a broiler, and do not move it from the cooler straight into a hot oven.

Those are metal marks left by utensils, not scratches. A non-abrasive cream cleanser such as Bar Keepers Friend and a soft damp cloth will lift most of them. Build it into the closing routine.

All three patterns are 18/10 stainless: Maple in a mirror or brushed finish, Oak, and Birch. Oak is fully forged and heavy gauge.

No. Tabletop is heavy and fragile, and building freight into the piece price would mean overcharging every customer to subsidize the distant ones. Shipping is calculated at checkout, or quoted with your order for freight shipments.

Note any visible damage on the delivery receipt before you sign, photograph the pieces and the cartons, and report it within 7 days of delivery to info@michaelharrisusa.com.